Before sending us a message, check if your question is already answered below. Chances are you can continue without waiting for a response.
Our delivery time is 5–9 business days. Is it taking longer? Then check here via the tracking page if it has been delivered to your neighbors or a pickup point.
Has the delivery time passed and is there no update in the tracking? Then only contact us – we will then coordinate with the delivery service. Unfortunately, we cannot start an investigation before that time.
Check out here our detailed instructions including tips and tricks
No problem! You have 30 days to return your order, as long as the products are unopened and unused.
👉 Click below to fill out our return form and view the return instructions:
Return form & instructions
Please note: return costs are at your own expense.
We’ve got your back! 💖 If you are not satisfied with the result within 30 days, we offer our money-back guarantee.
👉 Click below to submit your guarantee request directly and view the terms:
Request 30 Days Guarantee
Note: we always ask for a few clear photos of the result, so we can assess what went wrong and assist you as best as possible during the process.
You can email us via the contact form below.
Always mention the order number (starting with a #) that you received in the confirmation email.
Optionally, also add up to 3 photos so that we can assist you faster and more easily.
We usually respond within 24 hours between:
